Accessibility

Our target

We aim to meet WCAG 2.2 Level AA across the public site, company stores and administration. That target applies to new work as a release requirement, not as an aspiration.

What is in place

• Every interactive element is reachable and operable with a keyboard alone.
• A visible focus indicator on everything focusable, and a skip link to the main content.
• Form fields carry programmatic labels; errors are announced, linked to their field, and never signalled by colour alone.
• Text meets the 4.5:1 contrast minimum, including hint text and secondary labels.
• Dialogs trap focus while open and return it when closed.
• Motion respects your reduced-motion setting.
• Tables use proper headers, and sortable columns announce their sort state.
• Loading states are announced politely rather than read out as placeholder rows.

What we know is outstanding

We would rather list these than claim they are done:

• No independent third-party audit has been carried out yet. Our conformance claim is based on our own testing.
• Checkout runs on Shopify and is outside our control. We test the handoff, not the checkout itself.
• The scheduling calendar is embedded from Cal.com; its accessibility is theirs. If it causes you a problem, email us and we will book the time for you.
• Screen-reader testing has covered our main journeys but not every administrative screen.

Tell us about a barrier

If something on this site stops you doing what you came to do, we want to hear about it — it is a bug, and we will treat it as one. Email sales@urbancustomz.com with the page and what happened, and we will acknowledge within two business days.

If you would rather not use the website at all, contact us and a person will handle it with you directly.